Check out Emmanuel Ndatta's Dispute Resolution Management certification issued by Mastercard

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Credential ID:

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Emmanuel Ndatta

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Credential Verification

Issue date: September 14, 2026

Expiration date: September 14, 2028

ID: 988d6625-0067-4750-be3d-3416b436983e

Issued by

MastercardVerified

Unlocking potential for people, businesses and governments, all around the world.

Type

Certification

Format

Online

Duration

2 hours

Description

Intended for professionals with at least one year of experience managing disputes, the Dispute Resolution Management Associate certification validates your practical expertise in creating, evaluating and classifying disputes according to Mastercard's chargeback rules and processes.

Skills

Dispute Classification

Reason Code Application

Case Analysis

Evidence Documentation

Evidence Evaluation

Chargeback Processing

Earning Criteria

Reading

Read and complete the required supporting courses in preparation for the certification exam.

Test

Pass the 80-item certification exam with a minimum score of 72%.