Check out Daniela Rusnac's Dispute Resolution Management certification issued by Mastercard

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Credential ID:

Distributed by:

Issued to

Daniela Rusnac

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Credential Verification

Issue date: June 25, 2026

Expiration date: June 25, 2028

ID: efc27731-2bd0-4373-89d8-c1a91e599cf2

Issued by

MastercardVerified

Unlocking potential for people, businesses and governments, all around the world.

Type

Certification

Format

Online

Duration

2 hours

Description

Intended for professionals with at least one year of experience managing disputes, the Dispute Resolution Management Associate certification validates your practical expertise in creating, evaluating and classifying disputes according to Mastercard's chargeback rules and processes.

Skills

Dispute Classification

Reason Code Application

Case Analysis

Evidence Documentation

Evidence Evaluation

Chargeback Processing

Earning Criteria

Reading

Read and complete the required supporting courses in preparation for the certification exam.

Test

Pass the 80-item certification exam with a minimum score of 72%.