The Dispute Resolution Management (DRM) Foundation is an introductory learning experience that provides a foundational understanding of dispute management within the Mastercard payments ecosystem. Through an interactive course, participants explore key concepts including the transaction lifecycle, chargebacks, reason codes, and the dispute resolution process. On completing the interactive course, you need to successfully pass a knowledge assessment to earn the Foundation badge.

The Dispute Resolution Management (DRM) Foundation introduces the fundamental concepts in dispute management.

Build a practical understanding of the transaction lifecycle, chargebacks, reason codes, and the end-to-end dispute resolution process by following two friends on an adventure. Explore how disputes are managed and resolved to protect the Mastercard payments ecosystem and curomers.
Complete the interactive course and pass the knowledge assessment to earn your Foundation badge.