The Dispute Resolution Management (DRM) Professional Certification is an advanced learning credential for experienced dispute professionals across issuing, acquiring, and payment processing. It recognizes expertise in handling complex dispute cases, managing risk and liability, and making strategic decisions across the full dispute lifecycle to improve dispute outcomes and operational performance.

To earn the certification, candidates complete a two-day, expert-led training and pass the DRM Professional Exam. Successful candidates demonstrate advanced expertise in dispute management, arbitration and compliance strategy, reporting and analytics, and data-driven decision-making.